Shipping policy
At StreamSmile™, we're committed to getting your order to you as carefully and smoothly as possible.
Processing & Handling
- All orders are processed within 1–3 business days.
- Orders ship Monday through Friday, excluding public holidays.
- Once your order ships, you'll receive a confirmation email with your tracking details.
Shipping Times
Due to the size and specialized nature of our products, please allow the following estimated delivery windows after shipment:
| Destination | Estimated Delivery |
|---|---|
| United States & Canada | 10–16 business days |
| International | 10–16 business days (varies by destination) |
Shipping times are estimates only and are not guaranteed. Delays may occur due to carrier delays, customs processing, weather conditions, or peak shipping periods.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, and taxes (including VAT) imposed by your local customs authority. Please note:
- These charges are the responsibility of the customer and are not included in your purchase price.
- StreamSmile™ does not cover or reimburse customs-related charges.
- As the importer of record, customers are responsible for complying with all applicable regulations in their country.
Important: If customs duties or taxes are refused and the package is returned to us, the order will not be eligible for a refund. Refusal of customs payment does not constitute an order cancellation.
Order Tracking
All orders include tracking once shipped. Please allow 24–48 hours for tracking information to update after your shipment confirmation is received.
Shipping Issues & Delays
StreamSmile™ is not responsible for delays caused by customs clearance, carrier delays, weather events, or natural disasters. We are also not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact our support team at support@streamsmile.com with your order number and a description of the issue. We will work with the carrier to investigate and assist in resolving the matter as quickly as possible.
Refusal of Delivery & Abandoned Shipments
Once a shipment has been dispatched and delivery has been attempted, the customer is responsible for accepting the package. If a customer explicitly refuses delivery — whether by communicating this to the courier or to our support team — resulting in the package being marked as "Abandoned" by the carrier, the following terms apply:
- Once a package is officially marked as abandoned by the carrier (e.g., UPS, FedEx, DHL), the item is permanently forfeited. Abandoned packages cannot be intercepted or retrieved and may be destroyed by the carrier.
- Because StreamSmile™ has fulfilled its operational obligation to deliver the product in good faith, any intentional refusal or abandonment by the customer disqualifies the order from eligibility for a refund, return, or replacement.
- Requests to receive the item after it has been marked as abandoned cannot be accommodated, as the inventory is no longer under our control.
For any shipping-related questions, please contact us at support@streamsmile.com