At StreamSmile, we take pride in offering high-quality products and great service. As each item is carefully prepared and shipped, all sales are considered final.

Order Cancellations

Because of our fast fulfillment and shipping process, orders can only be cancelled within 12 hours of being placed.
After this window, your order will already be in processing or transit, and we’re no longer able to make changes or cancellations.

Damaged, Defective, or Incorrect Orders

In the rare case that your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of receiving your package.
Be sure to include photos and a brief description of the issue so we can assist you as quickly as possible.

Return or Exchange Process

If a return or exchange is approved, we’ll provide clear next steps for sending the item back.
Please note that return shipping costs are the responsibility of the customer.
We’ll work closely with you to make the process as smooth as possible.

Thank you for supporting our small business! If you have any questions at all, don’t hesitate to reach out.